Privacy policy

About us and this notice

Redcar Driveways is a trading name of 360 Media Works Ltd, company number 12691769, registered office Varsity House, C/O A E Scott & Co, Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS. It is responsible, as the data controller, for what happens to the information you give us on redcardriveways.co.uk. Privacy questions are welcome through the enquiry form or on 01642 053595.

Our form provider

The enquiry form is part of redcardriveways.co.uk rather than an embedded third-party form. When you send it, your details go to our own form handler on Cloudflare, which stores them in a Cloudflare D1 database and then adds them to our customer records system, HighLevel, a US company acting as our data processor. That can mean your details are transferred to the United States, protected by the safeguards in HighLevel's data processing terms.

Spam and bot checks

Cloudflare Turnstile checks that a real person is sending the form, which involves processing basic technical information such as your IP address and browser type. To stop spam and repeated submissions we keep a scrambled (hashed) version of your IP address with your enquiry and in a short-lived rate-limit record, never the address itself. No Facebook or advertising pixel is used.

Information kept on your device

The form sets no cookies and stores nothing in your browser. Along with what you type, it sends the address of the page you are on, the site that referred you and any campaign tags in the link (utm_ values), so we know where enquiries come from. Our cookies page has the details.

How this site is hosted

The website is served by Cloudflare, which handles your IP address and similar technical data to load pages and block abuse. There are no analytics tools and no tracking or advertising cookies on Redcar Driveways.

Location pages include an optional embedded Google map, which loads only when clicked. When it loads, Google receives the request and Google's privacy policy applies to it.

What we collect

Personal data reaches us through the quote form, which collects your name, contact number, email, postcode and any comments about your driveway. Telephone enquiries to 01642 053595 are dealt with likewise. It is used for handling your request and nothing more, and there is no login of any kind.

When we delete data

Enquiry details are kept for no more than 24 months after your last contact with us and are then deleted.

Where your enquiry goes

Only our own team and the service providers named on this page see your enquiry, and only so it can be dealt with. Nobody else gets your details for marketing, and we do not sell them.

The legal grounds we rely on

Handling your enquiry is something you have asked for, so we rely on the pre-contract basis, together with our legitimate interest in responding to customers.

What you can ask us to do

You are entitled to request access to your information, its correction or deletion, and to restrict or object to our processing. Make your request through the form on this site, and a reply will follow within one calendar month.

Not satisfied?

If you're not happy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Updates

If our practices change we will revise this notice and change the date shown at the start of the page.